1. Who we are
AcaCheck ("we", "us") provides plagiarism and AI-content checking and document revision services at acacheck.com and through our Telegram bot. AcaCheck is operated from Vietnam by Lê Trung Hiếu, an individual. Contact: acachecksupport@gmail.com.
2. Accepting these terms
By creating an account or using the service, you agree to these Terms, our Privacy Policy and our Refund Policy. If you do not agree, do not use the service.
You must be at least 13 years old, or the minimum age required by the laws of your country if higher. If you are under the age of majority where you live, you confirm that a parent or guardian has agreed to these Terms on your behalf.
3. Your account
You sign in with a supported provider (currently Google). You are responsible for activity on your account.
One free check is available per verified phone number or messaging account. Creating multiple accounts to obtain extra free checks is not allowed, and we may remove credits obtained this way.
4. Credits
Checks are paid for with credits. Credits are issued after payment is confirmed. Every credit expires one month after it is issued. Credits have no cash value and cannot be transferred, except as stated in our Refund Policy.
5. Checking service
Reports are produced by third-party detection technology. Reports are informational: detection tools can produce false positives and false negatives, and results can differ between tools and over time. We do not guarantee that any institution, instructor or tool will reach the same result. AI-content reports require 300–30,000 words, and the AI detector does not support Vietnamese yet: Vietnamese-language documents will not receive a reliable AI result.
6. Improvement service
- The price, the target threshold, the scope (the content agreed at quotation) and the delivery time are confirmed before work starts.
- "Fast" delivery adds 20% and is delivered at the date and time you selected.
- Re-checks after revision are included until the agreed threshold is reached, within 7 days of delivery, for the agreed content only.
- Content you add or change after delivery is a new request.
- Payment is due on delivery. The revised file and its report are released after payment is confirmed.
- We may decline or reschedule an order if the requested deadline is not feasible.
7. Acceptable use
You must not: upload content you have no right to submit; upload malware or files designed to harm our systems; attempt to access other users' data; abuse free checks, referrals or payment systems; or use the service in a way that breaks the law or your institution's rules.
You are solely responsible for how you use reports and revised documents, including compliance with your institution's academic-integrity policies.
8. Your content
You keep all rights to your documents. You give us a limited permission to store, process and transmit them (including to our detection provider) only to deliver the service. See our Privacy Policy for retention.
9. Payments
Prices are shown in USD (or VND for Vietnamese accounts). Payments are processed by PayPal or Binance; we do not store your card details. You are responsible for any fees charged by your bank or payment provider.
10. Availability and changes
The service depends on third-party providers and may be interrupted. We may change prices or features; prices shown at the time of purchase apply to that purchase.
11. Limitation of liability
To the extent permitted by law, the service is provided "as is", and our total liability for any claim is limited to the amount you paid for the order concerned. We are not liable for academic, grading or disciplinary decisions made by any institution.
12. Termination
We may suspend accounts that breach these Terms. You may stop using the service at any time and request account deletion via acachecksupport@gmail.com.
13. Governing law
These Terms are governed by the laws of Vietnam, without prejudice to mandatory consumer-protection rights in your country of residence.