1. Controller
Lê Trung Hiếu, an individual operating AcaCheck from Vietnam. Contact: acachecksupport@gmail.com.
2. What we collect
- Account data: name, email address and account identifier from your sign-in provider (Google).
- Verification data: phone number, and the messaging app and account ID used for verification (Telegram, WhatsApp, WeChat, Zalo, etc.).
- Documents and reports: the files you upload, the reports produced, revised files, and word counts.
- Orders and payments: orders, credits, payment amounts and transaction references. Card and wallet details are handled by PayPal or Binance, not by us.
- Messages: chat messages with our support and messages sent to our Telegram bot.
- Technical data: country derived from your connection (we do not store your raw IP address for this purpose), security logs, and privacy-friendly website analytics (Cloudflare Web Analytics, which does not use tracking cookies).
3. Why we use it
To provide checks and revisions; to verify accounts and prevent abuse of free checks and referrals; to process payments; to provide support; to keep the service secure; and to understand which countries and channels use the service.
Legal bases (where applicable, e.g. GDPR): performance of a contract, legitimate interests (security, fraud prevention, service improvement) and legal obligations.
4. Who we share it with
- Detection provider: your document is sent to a third-party plagiarism/AI-detection provider to produce the reports. The provider may retain documents and reports under its own policy (currently up to 90 days).
- Infrastructure: Cloudflare (hosting, database, file storage, analytics).
- Payments: PayPal, Binance, and SePay (for Vietnamese bank transfers).
- Messaging: Telegram, WhatsApp, WeChat or Zalo, when you choose to contact or verify with them.
- Sign-in: Google.
We do not sell your personal data.
5. International transfers
These providers may process data outside your country, including in the United States and other countries. Where required, we rely on the safeguards offered by these providers.
6. Retention
- Uploaded files, reports and revised files: deleted from our storage 14 days after the order is completed.
- Account, order and payment records: kept while your account is active and as needed for accounting and dispute purposes.
- Verification records (phone number / messaging account): kept to prevent repeated free checks.
7. Your rights
Depending on where you live, you may request access to, correction of, deletion of, or a copy of your personal data, and you may object to or restrict certain processing. Email acachecksupport@gmail.com. You may also complain to your local data-protection authority.
8. Cookies
We use strictly necessary cookies for sign-in sessions and to remember your language. We do not use advertising cookies.
9. Security
We use encrypted connections, access controls, upload validation and rate limiting. No system is completely secure; please do not upload documents containing information you are not allowed to share.
10. Children
The service is not intended for children under 13, or under the higher minimum age set by the laws of your country. Where local law requires parental consent to process a minor's data (for example, under 16 in some EU countries), that consent must be given before the service is used. If we learn that we hold data from a child without required consent, we will delete it.
11. Changes
We will update this page and the "Last updated" date when this policy changes.