1. Failed checks
If a check cannot be completed for technical reasons, or your document is under 300 words and you chose an AI or Combo check, the credit used is returned to your account.
2. Unused credits
Requests to refund unused credits are reviewed case by case. Contact us within 14 days of purchase with your order ID.
3. Used credits
Credits used for a completed check are not refundable, because the check has been performed.
4. Improvement orders
Revisions are paid on delivery. If the agreed threshold is not reached, we keep revising and re-checking at no extra cost within 7 days of delivery (for the agreed content). If we still cannot meet the agreed threshold, contact us and we will resolve it case by case.
5. Crypto payments
Payments made with Binance Pay cannot be returned in crypto. Approved refunds are issued as credits.
6. PayPal payments
Approved refunds are returned through PayPal. Please contact us before opening a dispute or chargeback — disputes can delay resolution, and accounts with abusive chargebacks may be suspended.
7. How to request
Email acachecksupport@gmail.com with your account email, order ID and a short description. We aim to reply within 2 business days (GMT+7).